Terms and Conditions of Sale

Last updated: 2026-05-27

These Terms and Conditions of Sale (the “Terms”) govern the purchase of products through the website www.imagodei.es. By placing an order, the customer expressly accepts these Terms.

1. Seller identification

The seller is:

IMAGO DEI SL
Tax ID (CIF): B70729330
Registered office: Calle San Felipe Neri, 4 — 28014 Madrid, Spain
Public gallery: Calle Diputació, 187, Bajo Izquierda / Tienda 1 — 08011 Barcelona, Spain
Email: [email protected]
Telephone: +34 660 746 423
Mercantile Registry of Madrid: [VOLUME, FOLIO, SHEET — TO BE COMPLETED]

2. Scope

These Terms apply to any purchase made through www.imagodei.es of original artworks, photographs, sculptures, drawings, engravings, antiquities, art objects, books, catalogues, posters, postcards and other items offered for sale on the website (the “Products”).

The customer must be of legal age (18 years or older) and have the legal capacity to enter into binding contracts.

3. Products and prices

3.1 Description

Each product is presented on the website with a photograph and a description including, where available, artist, title, technique, typology, period, dimensions and reference number. Imago Dei does its best to ensure that descriptions and photographs faithfully represent the works, but minor variations in colour or texture may exist due to screen calibration or the inherent characteristics of unique pieces.

3.2 Prices

Prices are expressed in euros (€) and include the applicable Spanish VAT where due. Shipping costs and any applicable import duties or local taxes are not included in the displayed price.

For certain artworks, including works of cultural interest or works subject to specific tax regimes, the special VAT margin scheme for second-hand goods, works of art, collectors’ items and antiques (Articles 135 et seq. of the Spanish VAT Law) may apply.

3.3 Availability

Each artwork offered on the website is generally a unique piece. Once sold, the listing will be marked as “SOLD”. Until payment is confirmed, an order does not reserve the work, and Imago Dei reserves the right to refuse or cancel orders for works that are no longer available or that have been incorrectly priced.

3.4 Price on request

Some works are displayed without a public price under the indication “Price on request”, “Inquire” or similar. Their sale conditions will be communicated individually after the customer’s inquiry.

4. Ordering process

To place an order, the customer must:

Select the Products and add them to the cart.
Proceed to checkout and complete the billing and, where applicable, shipping details.
Choose a payment method.
Confirm the order by accepting these Terms and clicking “Place Order”.

Once the order is placed, Imago Dei will send an order confirmation by email. The sales contract is formed when the customer receives that confirmation.

5. Payment

The following payment methods are accepted:

Credit and debit card (Visa, Mastercard, American Express) processed securely through Stripe.
Apple Pay and Google Pay, where available.
Bank transfer: bank account details will be provided after the order is placed. The order will be reserved for a maximum of seven (7) calendar days pending receipt of the transfer.

Payments are processed by certified third-party providers and Imago Dei does not store full card data on its servers.

For high-value works, Imago Dei may request additional verification before dispatch.

6. Shipping

6.1 Shipping costs

Shipping costs are calculated after the order is placed and confirmed with the customer before dispatch. For artworks, shipping is normally arranged with specialised art transport, with museum-grade packaging and, when appropriate, dedicated insurance.

6.2 Shipping zones and times

Imago Dei ships to most countries. Estimated delivery times once dispatched are:

Spain (mainland): 3 to 7 business days.
International: 10 to 20 business days, depending on destination and customs.

Estimated times are indicative and may be affected by customs procedures, transport incidents, or events of force majeure.

6.3 Import duties and taxes

For shipments outside the European Union, the customer is responsible for any import duties, customs fees and local taxes that may apply. Imago Dei may, where the customer requests, provide the documentation required by customs authorities, including provenance information and, where relevant, export authorisations.

6.4 Cultural property and export

Certain works may require Spanish or EU export authorisation. Imago Dei will inform the customer of any such requirement before dispatch. Any delay or refusal of authorisation by the competent authority is not attributable to Imago Dei.

7. Cancellation of orders before dispatch

The customer may cancel or modify an order before it has been processed for dispatch by contacting [email protected] or +34 660 746 423. Once the order has been dispatched, modification is no longer possible and the customer must, where applicable, exercise the right of withdrawal described below.

8. Right of withdrawal

8.1 Right and exceptions

In accordance with the Spanish General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007), consumers within the European Union have the right to withdraw from the contract within fourteen (14) calendar days of receiving the Product, without giving any reason.

This right does not apply to:

Goods made to the consumer’s specifications or clearly personalised.
Sealed audio or video recordings or sealed software unsealed by the consumer.
Goods which, by their nature, cannot be returned (for example, items subject to specific conservation conditions).

Original artworks sold as unique pieces remain covered by the right of withdrawal unless one of the legal exceptions above applies.

8.2 How to exercise withdrawal

To exercise the right of withdrawal, the customer must send an unambiguous communication to [email protected] stating the decision to withdraw, the order reference, and the customer’s contact details. A model withdrawal form is available below.

8.3 Return shipping

The customer must return the Product within fourteen (14) calendar days of communicating the withdrawal. Return shipping costs are borne by the customer. For artworks, return shipping must be arranged with appropriate specialised packaging and insurance; Imago Dei can advise the customer on this point.

8.4 Refund

Imago Dei will refund the amount paid for the returned Product, including the original outbound standard shipping costs, within fourteen (14) calendar days of the receipt of the returned Product or of evidence of its return, whichever occurs first. Refunds will be made using the same payment method used for the original transaction unless the customer agrees otherwise.

The customer is responsible for any loss of value of the Product resulting from handling other than what is necessary to establish its nature, characteristics and functioning. Works must be returned in their original condition, properly packaged, with the original certificate of authenticity if one was provided.

9. Authenticity, condition and provenance

Imago Dei is committed to offering only authentic works. Each artwork is described to the best of the gallery’s knowledge based on the available documentation and expert opinion.

Where a certificate of authenticity, signed expertise or written provenance is available, it will be provided with the work or, in any case, indicated in the product description.

Imago Dei retains the right to commission, at its expense, expert opinions for works whose authenticity is later disputed. Should an expert opinion conclusively determine that a work is not authentic, the customer may return the work for a full refund within five (5) years from the date of purchase.

10. Damaged or incorrect items

If the Product arrives damaged or different from what was ordered, the customer must:

Document the damage with photographs of the packaging and the Product itself.
Notify Imago Dei within seven (7) calendar days of receipt at [email protected] or +34 660 746 423.

Imago Dei will arrange, at its cost, the return, repair, replacement (where possible) or refund of the affected Product.

11. Legal guarantee of conformity

Consumers benefit from the legal guarantee of conformity provided under the Spanish General Law for the Defence of Consumers and Users. Defects existing at the time of delivery that become apparent within three (3) years from delivery are presumed to have existed at delivery, unless the contrary is proven.

For unique artworks and antiquities, the parties may agree to a reduced conformity period, in accordance with applicable law.

12. Customer service and complaints

For any question or complaint, the customer may contact Imago Dei:

Email: [email protected]
Phone: +34 660 746 423
Post: Calle San Felipe Neri, 4 — 28014 Madrid, Spain

Imago Dei undertakes to respond to written complaints within a maximum of one (1) month.

Customers may also access the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

13. Force majeure

Imago Dei shall not be liable for the non-performance or delayed performance of its obligations when such non-performance is due to a force majeure event, including but not limited to strikes, transport disruptions, natural disasters, public health emergencies, government actions, or events affecting the manufacturer or the supply chain.

14. Data protection

The personal data collected to process the order are treated in accordance with the Privacy Policy available at www.imagodei.es/privacy-policy.

15. Applicable law and jurisdiction

These Terms are governed by Spanish law. Disputes shall be submitted to the courts of Madrid, except where mandatory consumer-protection rules grant the consumer the right to bring proceedings before the courts of their place of residence within the European Union.

Annex — Model withdrawal form

(Complete and send this form only if you wish to withdraw from the contract)

To: IMAGO DEI SL — Calle San Felipe Neri, 4, 28014 Madrid — [email protected]

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Order reference: __________________________
Date of order: __________________________
Date of receipt: __________________________
Name of consumer(s): __________________________
Address of consumer(s): __________________________
Signature (only if this form is notified on paper): __________________________
Date: __________________________